5 Essential Elements For Empire Today
in Melrose Park, IL "Empire isn't going to learn how to deal with its IT staff, they caught nine of us within a crowded area with hardly any Room to operate on workstations and laptops. Buyers could in excess of listen to coworkers speaking to other consumers.
Halt next BJ B. five/three/2016 Setup an appt to obtain a quote for flooring from a kiosk on the South Hill Shopping mall in Puyallup. A couple of days later on an older man arrived by your house to acquire in-depth measurements; considered it was Odd considering the fact that I had not even gotten an estimate or looked at any flooring solutions...? Week later a revenue rep (Invoice King) displays up at my home, to show us solution and quotes us a rate.
The company name was then inevitably modified to accommodate these new solutions. The new name adopted by the organization was Empire Property Expert services. It had been being termed by that named for just about 4 many years ahead of the organization was sold to private shareholders and fairness corporations and was renamed as Empire Today LLC.
They've got referred to as the two my husband's and my telephone, emailed us, and many others inquiring about why we cancelled, And the way they could protected our business enterprise. We've by now talked to them 3x about this, and there nevertheless bugging us! The full ordeal felt awkward And that i must've gone with my gut, but eventually, I'm glad we went with a special enterprise.
They mentioned they referred to as me. All I received was one particular call at 8:33AM and it absolutely was simply a hold up from there 800#. I'm so upset and indignant regarding how I used to be handled and disrespected by waiting around my time!
He right away began seeking to steer us to the most costly carpet he experienced, and instructed us not to "make the error of shopping for carpet based upon selling price." Um... yeah. Selling price just isn't an object to your salesman, is it?
Their… This is among the worst providers that I have dealt with about their customer care.
I called at 9AM to check out what occurred and they mentioned which the Adult men who have been likely to setup The brand new floor item are engaged on a undertaking from yesterday.
Do a thing about that parking Clicking Here zone-it's actually not Harmless for employees. Encourage administration to delegate additional and Permit their group develop inside their roles. Press departments to move initiatives together making sure that the corporation can fulfill their targets.
My husband is currently in your house coping with the mess (possible supporting install given that they only sent one man due to the 'mother nature of The task only required just one gentleman')
We put the purchase and scheduled set up for following week! no awaiting anything! Set up was reconfirmed plus they arrived right on schedule! There was a bit confusion as on the kitchen area getting on the order - spoke to 800 customer care who were super valuable, and still left concept for Judy who called again and all was solved right away! Judy even referred to as later inside the day to examine around the progress as did the customer service person.
"Had Empire revenue rep halt by today. We wherever revealed the sixty% off as well as the not on sale carpet. Effectively the 60% off was only .06 cents much less expensive than the normal price tag carpet. Which the conventional cost carpet was better top quality. We called the sale rep on it and we could not receive a clear straight remedy.
I think relocating forward, It could be really handy for virtually any shopper for getting an itemized / breakdown of Expense to be aware of wherever this $$$ is coming from. It does not make any difference if the Value is high as prolonged it's itemized.
I want I had read through every one of the problems towards Empire Today in advance of I signed away a good chunk of transform for them to set up my carpet and tiling. They've a superior pressure sales tactic, which I didn't like, but I believed the value was honest and figured they might not less than be speedy. In actual fact, they were slower than any other contractor I have ever labored with. The tiling operate was pretty sloppy and uneven, so it had to be redone. They had to return five periods to finish The task which took Just about two months. All through this time, I submitted two problems and attempted to succeed in numerous people today for assist. This enterprise Isn't going to reply to or treatment about customer challenges. They can be all a couple of speedy buck but not about top quality and client treatment. I used to be stood up three times by them and experienced to invest innumerable hrs tracking them down due to the fact I used to be regularly ignored by them.